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Frequently Asked Questions

Where can I sign-up to the Repeat Order Service?

You can sign-up by placing an order and selecting the option on the payment page.

Alternatively, if you have already ordered with us before you can make a previous order a repeat order on the accounts page:
1. Log in to your account
2. Go to the 'My Repeat Order' tab
3. Select 'view last order' and then click on 'Yes, I would like to save time by setting up a repeat order.'

Do I have to set up a repeat order to purchase from Oakhouse Foods?

No - the Repeat Order Service is completely optional. You are welcome to purchase delicious meals and desserts from us without setting up a repeat order.

What is the minimum order for a repeat order?

The minimum value of a repeat order is £15

Can I change my repeat order?

Yes, you can change the order up to 72 hours before it is due to be delivered.

Once the order reaches 72 hours before delivery the order can't be edited as we will be organising the delivery.

If you wish to change your repeat order after that point, then please contact our customer service team: 0333 370 6700.

How do I change my repeat order items?

You can edit your order by selecting the "Edit Items" button on the My Repeat Order page.

How much does the Repeat Order Service cost?

The Repeat Order Service is free to use and can be paused or cancelled at any time.

Can I pause my repeat order?

Yes, the Repeat Order Service can be paused at any time. You can pause your repeat order at any time by visiting the My Repeat Order page:
1. Login: Log In / Register
2. Go to the Accounts Page
3. Go to My Repeat Order and select the button on the page where it says "Pause Repeat Order"
4. Choose how long you would like to pause the repeat order
5. Then save your option

How do I cancel my Repeat Order?

1. Log in to your account and click on the 'My Repeat Order' tab
2. Scroll to the bottom of the page and select Cancel Repeat Order
3. Select your reason for cancelling

Where can I go to ask a different question?

Please contact our customer service team: 0333 370 6700

1. Do I have to set up a repeat order to purchase from Oakhouse Foods?

 

  • No - the Repeat Order Service is completely optional. 
  • You are welcome to purchase delicious meals and desserts from us without setting up a repeat order.
  • Now we have answered your question please feel free to continue shopping. 

 

2. What is the minimum order for a repeat order?  

 

  • £15 is the minimum value of a repeat order.
  • Now we have answered your question please feel free to continue shopping. 

 

3. Can I change my repeat order?

 

  • Yes, you can change the order up to 72 hours before it is due to be delivered.
  • Once the order reaches 72 hours before delivery the order can't be edited as we will be organising the delivery. 
  • If you wish to change your repeat order after that point, then please contact our customer service team:  0333 370 6700
  • Now we have answered your question please feel free to continue shopping. 

4. How do I change my repeat order?

 

 

5. How much does the Repeat Order Service cost?

 

  • The Repeat Order Service is free to use and can be paused or cancelled at any time. 
  • Now we have answered your question please feel free to continue shopping. 

 

6. Where can I sign-up to the Repeat Order Service? 

 

  • You can sign-up by placing an order and selecting the option on the payment page. 
  • Alternatively, if you have already ordered with us before you can make a previous order a repeat order on the accounts page:

                          1. Select Log in

 

                         2. Go to the Accounts Page.
                              


                         3. Go to My Repeat Order and select edit order option. 

7. Can I pause my repeat order? 

 

  • The Repeat Order Service can be paused or cancelled at any time. 
  • Now we have answered your question please feel free to continue shopping. 

8. Where do I go to pause my repeat order?

 

  • You can pause your repeat order at any time by visiting the My Repeat Order page: 

 

                          1. Login:  Log In / Register

 

                         2. Go to the Accounts Page.
                              


                         3. Go to My Repeat Order and select the button on the page where it says "Repeat OrderActive". 

 

                        4. You will then be asked if you would like to pause your repeat order. 



                        5.  Select the option "Yes, I would like to pause my repeat order". 

 

10. How do I cancel my Repeat Order? 

 

  • You can sign-up by placing an order and selecting the option on the payment page. 
  • Alternatively, if you have already ordered with us before you can add it to a previous order in the accounts page: 

 

                          1. Select Login of Register.

 

                         2. Go to the Accounts Page.
                              


                         3. Go to My Repeat Order and select the button that says "Cancel Repeat Order".

 

                        4. You will then be asked if you would like to cancel your subscription. 



                        5.  Select the option "Yes cancel my repeat order". 

 

11. Where can I go to ask a different question?