Privacy policy

OAKHOUSE FOODS LTD (oakhousefoods.co.uk) takes your privacy seriously.

Please read the following to learn more about our Privacy Policy.

The OAKHOUSE FOODS LTD site is committed to your privacy and security and we want to provide you with the best online experience. To that end we want you to understand what kinds of information we gather, how this information is used and safeguarded and how you can control its use. It is important for you to know that OAKHOUSE FOODS LTD will never sell, trade or rent your personal information to others without your consent.

This privacy policy covers the following areas:

What information is collected from me?

The kinds of information that we collect from you will vary according to your use of our website. You provide us with information when you communicate with us via email or give us any information about yourself by using the forms on our website, such as by completing a brochure request form, filling out the contact us form or by answering a questionnaire, or by starting the shopping cart.

If you choose to take advantage of some of our services you might supply us with such information as your name, phone number, address, email address, credit card information, financial information, and any other personal information that you choose to share with us. This information will be used to personalise our communications with you. These may include offers, newsletters, product launch information, customer surveys and competition invites.

In addition to the information that you choose to submit, our systems are set up to gather certain anonymous data to help us better understand how our sites are being used and how we can improve them. This automatically gathered data includes your computer's IP (Internet Protocol) address, statistics about how visitors navigate through our sites and information provided through the use of 'cookies' - see below.

Cookies

These are small files that we send to and store on your computer so that we may recognise it as a unique machine the next time you visit our site. There are THREE reasons for doing this:

  • To keep track of your information for your convenience
  • To help us to optimise your online experience by altering our content depending on your particular needs or browsing patterns
  • To help us to understand the size of our audience and their traffic patterns within our site

Solicited information

From time to time you may see competitions, surveys and other features on our web site that ask you to provide us with information. When you choose to respond to these requests, the information that you submit will be used for the reason stated. You will always have the opportunity to opt out of responding to these requests.

Automatically collected information

The information gathered automatically by our system, such as your computer's IP address, the kind of browser you are using and a record of your navigation through our sites - may be used by OAKHOUSE FOODS LTD so that we can understand how to make our sites convenient and useful to our audience.

What choices do I have regarding the use of my information?

This Privacy Policy is intended to help you to understand how any information that you share with us might be used. If you feel concerned about any of these uses, you might elect not to participate in certain services, features or products that we offer. We will never collect any personal information about you without your knowledge, so the decision whether or not to share this information is entirely up to you.

How do I opt-out?

You can opt out of receiving communications from us at any time. You will either be given the chance to opt-out of direct mailing when you disclose your e-mail address to us, or you can simply reply to our e-mail, typing 'remove' in the subject line. You can also unsubscribe by simply clicking on the unsubscribe link placed in the end of every email communication we send.

If you feel concerned about the cookies that are sent between our computers and yours, you may, through your Web browser, either choose to reject them automatically, or have your computer prompt you before accepting them. Please note, however, that some of our features and services depend on the use of cookies. Therefore, you will be unable to take advantage of those features if you choose not to accept cookies.

Scope of this Privacy Policy - outside links

This Privacy Policy only applies to web sites owned and operated by OAKHOUSE FOODS LTD. Our pages may contain links to sites outside our direct control. Please be aware that these sites may collect information about you and operate according to their own privacy policies, which may differ from this Privacy Policy. Remember that once you leave our sites, any information you submit is outside of our control.

Contacting us

If you have any concerns about our Privacy Policy, please contact us at: Customer Services, Oakhouse Foods Ltd, Unit 1 Challeymead Business Park, Bradford Road, Melksham, SN12 8BU. Tel: 0333 370 6700. Email: info@oakhousefoods.co.uk 

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