Coronavirus Update

Coronavirus Update

At Oakhouse Foods, we would like to reassure you that we are continuing to take orders and send deliveries to our customers.  

Our priority is the health and wellbeing of both our customers and staff. Therefore, we have put in place a set of procedures which are listed below.    

Hygiene

Maintaining good hygiene is vital to prevent the spread of the virus. When completing a delivery, our drivers are practising high levels of hygiene including hand washing and sanitizing after every drop.

We are taking all precautions to ensure we are doing everything we can to prevent the spread of the virus including frequently sanitizing our vehicles.  

Deliveries

We are now using no contact delivery as a standard method for deliveries. For more details, please follow this link or speak to your local team.  

If you are ordering via the website and wish for an ‘in home’ delivery, simply leave the comment ‘in home’ in the delivery instructions box during checkout. You can also request an ‘in home’ delivery over the phone with your local site.

We offer deliveries within a given time frame at checkout. However, due to the current circumstances we cannot guarantee that we will be within those. We are doing our upmost to stick within the allocations, but request your patience if we are a little bit early or late.

Handling Cash

We request that you please use card payments as far as possible. This is to ensure the safety of our staff and our customers. If you do need to use cash, you will need to place your order over the phone. Please contact your local office to do so.

Product Availability

While we have experienced an increase demand of our meals over the last few weeks, we are working hard as we continue to meet our customers’ needs. 

In some circumstances the usual sleeve around the product has been replaced by a label with cooking information as we have been unable to print sleeves as quickly as we can cook up meals.

Due to stock levels on certain items there may also be substitutions. To help with this, if you have any allergens, please write them in the delivery instructions box on our checkout, or advise the local team over the phone.

We kindly request that, as far as possible, you only order a maximum of 3 of any of our dishes. This is to allow us to ensure that all of our customers have access to our delicious meals.  

Grocery items

If you are interested in buying grocery items, please ring your local team to order. This is due different areas having different availability of grocery items.

Business Practices

As a business, we are meeting daily to review the situation, and if necessary, we will put further steps in place following the guidance of the Public Health Authorities. If you would like more general information on the Coronavirus, here is a useful link to the National Health Service Overview: https://www.nhs.uk/conditions/coronavirus-covid-19/